NYC: Apps in the Big Apple

Robert Pattinson, the dude from Twilight, is in NYC filming his latest flick and tweens from all over are flocking to the city to stalk him. Meanwhile, NYC mayor Michael Bloomberg has announced the start of 311-Online, a one-stop web portal for NYC services, and the Big App competition, reports the New York Times blog. Perhaps Mr. Pattinson (pictured right, scanning his phone) could use the application to find tween-less spots to enjoy a quiet meal.

In an effort to improve government transparency and accountability and stimulate development of the digital media industry, NYC is inviting software developers and related professionals to develop applications to help Internet users navigate vast stores of data in areas like citywide events, property sales, recreational facilities and restaurant inspections…

[P]lanned to become an annual competition known as NYC Big Apps, the city will make available about 80 data sets from 32 city agencies and commissions. The winners of the competition will get a cash prize, recognition at a dinner with the mayor, and marketing opportunities… City officials are particularly interested in receiving suggestions about how information could be used and how it could be presented electronically.

The mayor also announced the start of 311 Online — a one-stop, searchable Web portal on NYC.gov for thousands of New York City services — and said that the city would establish Skype and Twitter accounts for the 311 city services hot line.

Many applications already exist for phones, and countless cities are making restaurant inspection results available online; however, creating an application and website where consumers can access multiple agency information is smart. Consumers want this information, and they want it at their fingertips. I’d like to see a phone application that can give me the nearest pizza place, its restaurant inspection score, and the current location of Robert Pattinson (OK, that’s asking a lot).

New Zealand: Traffic light approach to food labelling a no-go

I’ve been in New Zealand for over a month now, in which time I have become accustomed to the accent, picked up some slang, and sampled many a new food. Although Marmite has not grown on me, I do enjoy a warm cup of Milo, a chocolaty malt drink, not quite as sweet as hot chocolate.

The New Zealand Herald reports today that a suggested traffic light approach to food labelling is a no-go with the Food & Grocery council.

While some consumer groups are pushing for traffic light labelling on food in New Zealand – to warn about a high sugar or salt content, for example – the council is against that approach.

Katherine Rich, chief executive of the Food & Grocery Council, says,

"We see this as an overly simplistic way of dealing with a complex problem. There is no evidence that slapping red light labels on milk, cheese, honey and Marmite will help New Zealanders achieve a healthy diet.”

She continued,

"The industry understood years ago that consumers wanted more information about the food they eat and so it committed to percentage daily intake labelling. Bringing in another form of labelling would cost consumers many millions of dollars for no gain…”

"As for the good food/bad food labelling, it is a joyless person indeed who suggests that the average Kiwi who occasionally enjoys a piece of chocolate with their Milo needs a big red light slapped on their chocolate bar telling them it’s bad."

The traffic light communication approach – green (good), yellow (caution), red (bad) – has been used in restaurant inspection disclosure schemes, like Sacramento County, C.A. (pictured above) or the City of Toronto, Canada. During the development of the Toronto disclosure scheme it was noted that colour can be used to draw attention and suggest caution.

Whether or not a red symbol on a cookie package would actually change my purchasing habits is unknown, but cities like Sacramento and Toronto that use traffic light schemes for disclosing inspection results seem to like it, and so do consumers.

Winnipeg: Health inspectors need to crack down on dodgy diners

About a month ago Winnipeg citizens were horrified when a couple dining at Sizzling Wok found a dead baby rodent in their stir-fry. Over the weekend the Winnipeg Free Press reported that restaurant inspections in the city are too slack.

In the last four years, five city eateries accounted for close to 20 per cent of all health-code violations, ranging from rodent infestations to serving chicken that wasn’t inspected or registered under the Meat Inspection Act. Two had mice infestations, one stored toxic material near food and four were temporarily shut down due to unsanitary conditions. Today, four of the five are still in business.

City inspectors can suspend a restaurant’s business licence without warning if repeat violations aren’t corrected and they deem it a danger to public health. To date, that power has never been used. Officials admit their standard arsenal of tools doesn’t always work, and that they may need to be more forceful to crack down on repeat offenders.

Peter Parys, Winnipeg’s manager of community bylaw enforcement services, said,

"You’re going to find a certain percentage of people that are totally unco-operative. I think in some cases an argument (could be made) we need to take a more aggressive approach."

Most of Winnipeg’s 8,000-plus eateries are inspected once a year. Health inspectors rely on the element of surprise and typically walk in unannounced so businesses don’t have time to clean up…While the majority of local eateries get a clean bill of health, there are dozens considered "high-risk" that don’t.

Although fines help increase compliance, some places simply don’t abide by the rules…officials say the real problem is getting through to people who aren’t getting the message about the fallout from breaking the health code.

Brian Rivet, a senior environmental health officer with the city, said,

"I think now with our education program there’s less and less of them who don’t know. They’re busy and they take shortcuts."

Shortcuts can have disastrous consequences.

In 2006, 40 people fell ill with a dangerous strain of E. coli after eating contaminated meat sold at four different restaurants. More than half of the cases were linked to meat sold by the Dutch Meat Market and four local hamburger joints that bought the meat and were busted for poor food-handling practices that may have contributed to people getting sick.

Stomachs across the city churned earlier this year when news surfaced that a local couple found dead baby rodents in a stir-fry they purchased from Sizzling Wok in St. Vital. Photos of the loonie-sized mice were posted online, and even veteran inspectors such as Leblanc admit they were extreme and disturbing.

Inspection reports show Sizzling Wok had been reviewed eight months earlier but no major problems were found.

Although public disclosure systems like Scores on Doors in the UK or letter grades in L.A. (see Jessica Simpson, left) may not necessarily decrease the incidence of foodborne illness, they can enhance consumer confidence in the safety of food prepared at restaurants. In Winnipeg Diner’s Digest is available online, an online document listing recent establishment closures; however little inspection details are given and it may not always be up-to-date.

Disclosing inspection results online is great, but only if the websites are up-to-date

Two Chicago restaurants have been closed this week for public health violations, reports the Chicago Tribune; but you wouldn’t know it from the inspection disclosure website.

 

From the story,

 

The Chicago Department of Public Health said two Northwest Side restaurants remained closed Wednesday after being shut due to alleged health code violations. Both restaurants were closed Tuesday, and one failed a re-inspection on Wednesday, according to a news release from the CDPH.

 

A Burger King at 6400 W. Irving Park Rd. was shut down when CDPH inspectors found no hot water on premises, mold in an automatic ice maker, front and rear doors with gaps that could allow access to rodents and insects, and a poorly maintained outside garbage bin with trash overflowin..[On re-inspection] inspectors still found mold in the ice machine and a gap in the front door…

 

Also closed Tuesday and remaining closed Wednesday was the Seo Hae restaurant at 3534 W. Lawrence Ave…It was closed after inspectors found mouse feces throughout the facility, sewage backing up at two sinks, mold in an automatic ice machine, and no certified food manager on duty….

 

Both restaurants will have to fix all the health concerns and pass re-inspections before reopening, the CDPH said.

 

A quick search in the online database reveals inspection results for both the Buger King and Seo Hae, but neither is up-to-date. Making inspection information publicly available is great – consumers want, and businesses can profit from it too – but only if this information is kept current with the most recent inspection results.

 

And if a restaurant closure isn’t scary enough, Burger King has that awful mascot (pictured right).

Oregon: Good restaurants reap benefits of making inspection results publicly available

Some restaurants in Estacada, Oregon have learned the benefits of disclosing restaurant inspection results to the public, reports Escadanew.com. In Escada inspection results for local diners are posted at the premise, in the form of a “Complied” or “Failed to Comply” card in the establishment window, and the full report plus numerical score is available online.

 

Additionally Dirty Dining highlights those establishments that have received a high inspection score, between 90-100, and one business owner is reaping the benefits.

 

Hitchin Post Pizza has been in business for five years, and has scored well on all of its inspections, earning at least a 95 in the last five.

Manager Valerie Ann Ballantyne said her good inspection results have improved business,

“I was on Dirty Dining for being one of the 10 restaurants in Oregon with a perfect score. Just for being on Dirty Dining we had several people come in.”

She continued,

“I take pride in keeping my establishment very, very clean. It’s very, very important for people to come into a clean establishment and not have to worry about getting sick. I know I would never eat in a place that wasn’t clean.”

It’s not as easy as it may seem to receive a perfect score.

“You have to make sure the refrigerator is at the right temperature, the bleach buckets have the right consistency, the filters are clean…the list just goes on and on,” said Ballantyne.

Hitchin Post Pizza, and the other 23 dining establishments in the Estacada area, know what the standards are and expect a representative from the Clackamas County Health Department to visit at least twice a year.

 

In Escada establishments are inspected unannounced twice a year, with additional inspections when necessary. They are scored starting at 100 per cent and subtracting 1 or 2 points for non-critical items and 4 or 5 points for critical items, which are considered more serious and can cause food-borne illness.

UK: Extra special cooking sauce contains mouse

Amoung my favourite foods are the Indian dishes aloo-gobi and channa. I can’t say I’ve ever successfully cooked these dishes, but they are a personal take-out favourite. In most grocery stores the less-talented chef can purchase pre-made Indian sauces to try and re-create their favourite dish.

According to the UK Daily Mail online, Cate Barret purchased Extra Special brand Tikka Masala sauce at a local grocery store, hoping to create a delicious dinner.  Instead, she found a dead mouse (pictured right, from the source).

Barret explained her finding, saying,

“I stirred the sauce around and thought it looked a little bit more lumpy than usual and wondered if we had too many vegetables in the pan. Then as the sauce spread out, I saw whiskers, legs, and a tail. I shouted out to Nigel [her boyfriend] to come to see if it was what I thought it was. Then I fished it out.”

The couple took the dead animal and the jar of Asda Extra Special sauce back to the shop where a manager apologized and said it would be sent for examination. Barrett said the seal of the jar was firmly in place as the button on the top of the lid was not popped out, which would indicate it had already been opened.

She continued,

“It was a really big shock to see it plop out of the jar. It’s going to be a while until I get another one of those tikka masala sauces.”

Food safety flashback: Arizona restaurant closed for inadequate bathroom facilities in June 1944

The Arizona Daily Star online (www.arizonastarnet.com) posted an article from June 8, 1944 in which a bar and restaurant were closed for inadequate toilet facilities.  

Acting on instructions from [the] chief sanitarian of the city-county health department, the city license department yesterday revoked the licenses and ordered the closing of the La Cabana Bar and Jimmy’s Chicken Shop, both located at 227 South Meyer Street. The licenses were taken up and the places closed…

In the case of the La Cabana Bar, [it is noted] that there are not adequate toilet facilities for the employees and tenants of four apartments on McCormick Street. The public has been using the back yard for such purposes, and the bar is to be closed until such time as toilet facilities are installed at the bar and at the apartments.

Similar reasons were given in the order for the closing of the restaurant, stating that flies from the back yard are swarming over the food in the eating place. The restaurant may not be reopened until toilet facilities are provided and the back yard cleaned up….

Although restaurant inspection has changed over the years, similar dirty establishments still exist today; however, consumers don’t always need to rely on the local paper to get inspection information. Starting in San Diego County, California in 1947, inspection grades were posted at the premise to inform the public about the results of the most recent health inspection. Many counties followed suit, and today concerned consumers in some areas can access inspection information at the premise, online, or through request at the health department. Inspection information in Arizona is available online, at azcentral.com.

Would you like flies with that?

Although it’s winter in New Zealand, back in North America it’s summer, and summer means flies. I distinctly remember eating dinner at my camp with sticky fly traps (pictured right) hanging above the dinner table, dead flies stuck to it, daring to drop onto my cob of corn.

Chicagobusiness.com reports that Dunkin’ Donuts on West Madison St. has had its food license suspended after a recent inspection reported a fruit fly infestation.

The Department of Public Health had cited the Dunkin’ Donuts on June 8 for the health code violation and gave the restaurant management a week to correct the problem. A follow-up inspection on Monday found “dozens of fruit flies” in the kitchen and dining area…

The location also was cited for a poorly maintained and overflowing garbage bin and gaps in its front door that were large enough to allow rodents and insects to enter the premises.

The restaurant will face a fine that could total $1,000 and will be required to appear at an administrative hearing on July 23.

Restaurant inspection results for Chicago are available online, found here or here, with the latest inspection for Dunkin’ Donuts showing as a pass in October, 2007.

Georgia restaurants whine about poor inspection grades

Restaurant operators in Newton County, Georgia, are upset about recent inspection results, complaining that the new regulations are too strict, reports CovNews.com.

Community staples like Jim Stalvey’s and Smiley’s restaurants and popular newcomers like Bangkok Grill and Debbie’s Deli and Café have all received failing inspection scores, as low as 44, in the past couple of months. The owners say they’ve had historically good scores and they believe the health inspector for Newton County is unfairly stringent and inconsistent. They say the low scores are a serious issue because their business has substantially declined and some are in danger of shutting down.

Restaurant scores decreased across the state after the Georgia Department of Health adopted more stringent regulations in Dec. 2007, but the scores partially decreased simply because the regulations were new and restaurants had to adjust. Most counties saw significant improvement in scores over the course of 2008 as restaurants worked with health inspectors to learn the new health code.

District Three Commissioner Nancy Schulz said the regulations changed focus from looking more at the facilities before 2008 to looking more at food safety now. She said the guidelines are much more stringent in terms of food handling, food safety, proper temperatures and proper sanitation as opposed to what the facility looks like, although that still plays a part.

However, despite the decline across most of the state, Newton County has continued to see a larger number of "C’s" and "U’s," a failing score, than surrounding counties and other counties across the state.

Restaurant inspection results for Newton County are available online, here.

Australian restaurants will soon be playing the name-and-shame game

When I think of Australia I think of the hilarious TV show Summer Heights High. Although the mockumentary about high school students takes place in Melbourne, I can’t help but picture angry food operators in Adelaide saying “puck you” to unfavorable health inspections.

According to AdelaideNow, food premises in Adelaide that do not adhere to the Food Act will be name-and-shamed publicly. Prior to this decision restaurant inspection results in Adelaide were not available to the public.  

Mr MacPherson, [Acting Ombudsman], quoted the overwhelming public desire for the information to be released…

He continued,

"In reaching this conclusion I consider that there is a public interest in promoting safe and hygienic practices within restaurants and in diners being able to make informed choices about where they eat.”

"Eighty-six per cent of 1268 participants in a survey linked to an online version (AdelaideNow) of an article that appeared in The Advertiser on 11 May, 2009, agree that information identifying infringing restaurants should be disclosed publicly."