Promote microbiologically safe food? Report makes case for digital connection with consumers

People said I was crazy at Masters and Johnson … wait, that’s a Woody Allen movie.

But 10 years ago, whenever I asked for verification of something, my students would tell me in a sardonically hipster manner, Dr. professor, there’s this thing …(pregnant pause for effect or sneer) it’s called Google.

Today, people can use smartphones in New York City and Beijing to get animal.house.cucumberdetailed restaurant inspection reports for those that care.

Americans can get lots of information about their food already – sustainable, local, natural, organic, animal friendly, dolphin-free – but nothing about microbial safety.

And some companies are better.

They should brag.

The technology is already available for those who want to push their investment in food safety.

Unfortunately, most of what consumers see is rewards programs, and recall notices.

Tom Karst of The Packer writes that a new report, “Six Degrees of Digital Connection: Growing Grocery Sales in an Omnichannel World” concludes supermarkets may yield higher sales if they invest in digital connections with consumers.

Published by Barrington, Ill.-based Brick Meets Click, looks at the business case for investment in digital connections with shoppers.

Not a stirring endorsement, but in a study of more than 22,000 shoppers from six U.S. retail banners, there was a strong relationship between the number of digital connections and whether a customer is likely to be a primary shopper (who does a majority of grocery spending with that retailer). Digital connections include e-mail, websites, texting, social networks, mobile and online shopping.

I have no idea if the study is valid.

But if supermarkets can electronically connect with so many shoppers, that sounds like an opportunity to market food safety.

A lot of shoppers care about food safety.