A Colorado Springs woman says the Arby’s Classic Italian she ordered Wednesday contained a cockroach with an egg sac.

The Gazette reports that within an hour after receiving her complaint on Wednesday, officials from El Paso County Public Health went to the restaurant at 1312 N. Academy Blvd. and found a couple of roaches inside. They ordered management to get pest control in the building within 24 hours.

"As a franchise owner, we take this seriously, we are concerned and we will correct the problem immediately. It’s unacceptable," said Kim Thompson, vice president of human resources and risk for U.S. Beef Corp. in Tulsa, Okla., which operates about 300 Arby’s locations, mostly in the Midwest. "We are cooperating with the health department."

Courtney Gramm could not be reached for comment, but in her complaint with the health department, she says she brought the sandwich home and pulled out some meat to give to her dog. She then noticed the cockroach.

Based on the last inspection of the restaurant in February, there were no violations related to pests. The inspectors’ report from Wednesday said one cockroach was found in the lobby area, and another was found in an area near a sink which had been leaking. But managers said they hadn’t noticed a problem with roaches. The report also notes that the restaurant has monthly pest control service.